Refund policy
Refund & Returns Policy (Digital Products)
Due to the digital nature of our products, all sales are final and non-refundable.
1. Digital Product Policy
All items sold in our store are digital downloads or access to editable templates.
No physical items will be shipped.
Because digital products are delivered instantly and cannot be returned, we do not offer refunds, exchanges, or cancellations once a purchase has been completed.
2. Exceptions
We will only offer a refund or replacement in the following cases:
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You receive the wrong file
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The file is corrupted or cannot be accessed
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There is a technical issue that prevents proper use of the template
If you experience any of the above, please contact us within 7 days of purchase with details, video and screenshots of the specific issue.
3. Customer Responsibility
By purchasing, you agree that:
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You have read the product description carefully before buying
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You understand this is a digital product
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You have the required software/platform (e.g. Canva) to edit the template
We are not responsible for refunds due to:
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Change of mind
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Accidental purchases
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Lack of knowledge on how to use editing software
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Failure to read the product description
4. Support
If you have any issues accessing or editing your template, please contact us and we will do our best to help resolve the issue.
5. Contact
For support, use the contact feature on our website - link below. Please include information such as your name, purchase date, product and order number.
By purchasing, you agree to this Refund Policy.